Person at computer

Medical Office Administration

Medical Office Administration

If you want to work on a team in a healthcare setting but not be hands-on in patient care, consider the Medical Office Administration program. You will learn the fundamentals about the duties of medical administrative personnel, and you will be ready to work in medical offices, handling medical billing and coding, patient services, and medical documents.

Course work focuses on medical terminology, computer applications, medical office management, medical coding, medical insurance and billing, medical legal and ethical issues, and communication. When you're finished with the program, you should qualify for employment opportunities in a variety of medical office positions in medical and dental offices, hospitals, insurance companies, laboratories, medical supply companies, and other healthcare related organizations.


Courses for this A.A.S. degree program are offered day, evening, online and/or hybrid.

First Year: Fall Semester (15 Semester Hours Credit)

First Year: Spring Semester (15 Semester Hours Credit)

First Year: Summer Session (6 Semester Hours Credit)

Second Year: Fall Semester (16 Semester Hours Credit)

Second Year: Spring Semester (15 Semester Hours Credit)

  • CTS 130 - Spreadsheet
  • MAT 110 - Math Measurement & Literacy
  • OST 286 - Professional Development
  • OST 288 - Medical Office Admin Capstone
  • SOC - Social/Behavioral Science

Total Semester Hours Credit: 67

Humanities/Fine Arts and Social/Behavioral Sciences courses approved for this program


Courses for this diploma program are offered day, evening, online and/or hybrid.

First Year: Fall Semester (15 Semester Hours Credit)

First Year: Spring Semester (15 Semester Hours Credit)

First Year: Summer Session (6 Semester Hours Credit)

Total Semester Hours Credit: 36


Courses for this certificate program are offered day, evening, online and/or hybrid.

First Year: Fall Semester (9 Semester Hours Credit)

First Year: Spring Semester (9 Semester Hours Credit)

Total Semester Hours Credit: 18

Upon successful completion of the Medical Office Administration program, the student should be able to

  • Demonstrate ability to understand charges on encounter form and apply those charges to the patient's account.
  • Demonstrate ability to accurately complete a medical insurance claim form.
  • Demonstrate ability to use a medical practice management package to schedule, bill, and maintain patient records.

This curriculum prepares individuals for employment in medical and other health-care related offices. Course work will include medical terminology; information systems; office management; medical coding, billing and insurance; legal and ethical issues; and formatting and word processing. Students will learn administrative and support functions and develop skills applicable in medical environments. To effectively train Medical Office Administration professionals, the performance of certain functions is incorporated throughout the program. Students are required to demonstrate proficiency of these functions in the Medical Office Administration program. The essential functions include:

  1. Critical Thinking: critical thinking ability sufficient to gather relevant information, interpret data, recognize problems, and use a process to make informed, independent decisions that show good judgment. For example, making a good decision about the best medical code needed on an insurance form after a patient has been treated.
  2. Interpersonal Skills: interpersonal abilities sufficient to interact with co-workers and clients, function and contribute as part of a team, be accountable for self and others, and maintain appropriate hygiene for an office environment. For example, the ability to interact effectively with other members of a health care team.
  3. Communication Skills: Students will demonstrate communication skills that include the ability to read, comprehend and analyze information; and express ideas effectively through written and oral communications. For example, the ability to communicate problems in completing a project with an instructor, or discussing a billing and coding issue with a provider.
  4. Mobility: mobility that is appropriate for an office or classroom setting is needed. For example, mobile enough to sit and stand repeatedly in an office setting.
  5. Motor Skills: be able to sit for extended periods of time and manual dexterity is needed for computer work/keyboarding.
  6. Hearing: hearing ability to hear sounds across the classroom setting. For example, being able to hear and respond to co-workers and clients in a medical office setting.
  7. Visual: visual ability to see with normal or corrected vision, tolerate working indoors in artificial light and the glare of computer screens. For example, the ability to look at a computer screen for long periods of time.
  8. Tactile: ability to perform physical activities that require use of hands and arms. For example, possessing finger and manual dexterity necessary to manipulate computer and other office equipment.
  9. Weight-Bearing: none.
  10. Cognitive: cognitive ability to use logic and reason, attention to detail, and short-term and long-term memory skills. For example, the ability to remember a concept covered in a class in a previous week of a semester, or specific details about a patients account in the medical office setting.

Randolph Community College is an ADA compliant institution. The College does not discriminate on the basis of disability in the admissions process or in access to its programs, services and/or activities for qualified individuals who meet essential eligibility requirements. The College will provide reasonable accommodations for documented disabilities of individuals who are eligible to receive or participate in college programs, services and/or activities. Student Services provides a disability counselor to assist students in requesting disability related accommodations. If a student believes that he/she cannot meet one or more of the essential functions without accommodations, the student is encouraged to disclose the disability to the disability counselor as soon as possible. Students must certify the ability to meet essential functions of the curriculum by a signed statement when they begin the program.

Contact Us!

Have more questions about the Medical Office Administration Program? We're here to help.

Tracy B. Burnette
Department Head, Healthcare Administration and Office Programs

Breanne Marshburn
Instructor, Medical Office Administration